Carpet Style
Customer Service Practitioner Level 2
Based at our Netherfield showroom, you’ll be the first point of contact for customers visiting and calling the store.
Day to day you’ll be:
- Welcoming customers into the showroom and helping them find what they need
- Answering phone and email enquiries
- Helping customers with samples, colour cards and product information
- Booking in measures and fittings, and keeping customers updated
- Processing paperwork, quotes and orders accurately
- Keeping the showroom tidy, well-stocked and presentable
- Supporting the wider team with day-to-day admin
No flooring experience needed — we’ll teach you the product side. What matters most is attitude.
1 Great Northern Way, Netherfield, Nottingham NG4 2HD
Annual wage – Apprenticeship rate
Working week – Monday to Friday – 9:00am – 5:00pm
Total hours per week – 37.5
A friendly, confident manner with customers, face to face and over the phone
Reliable, punctual and keen to learn
Well organised with a good eye for detail
Comfortable using a computer for emails, paperwork and orders
Happy working Saturdays as part of the working week (this is essential — our showroom is busiest at weekends)
