Unity Surgery
Receptionist / Administrator
This is an exciting opportunity to join a busy reception within our GP practice. We are looking to recruit a self-motivated, innovative individual with excellent attention to detail and interpersonal skills.
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to:
- Greeting and directing patients
- Effective use of the appointment system
- Booking appointments
- The processing of information
- Assisting patients as required
- Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Processing and distributing incoming (and outgoing) mail (both paper and electronic)
- Clinically code data on SystmOne
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Direct requests for information, i.e., SAR, insurance/solicitors’ letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested