Improvement Technician Level 3

Improvement Technicians are responsible for delivery and coaching of improvement activity within an area of responsibility, often associated with Lean and Six Sigma methodologies. They can be found across all industry sectors and functions including automotive, banking, engineering, food products, IT, property, retail, telecoms Local and County Councils, NHS, Voluntary / Charity, Utilities, Pharmaceuticals, Insurance, Hospitality etc.

Typically, Technicians work as a member of an operational team to resolve problems – preventing re-occurrence, engaging others in issues affecting them and to support the improvement of performance. Typical activities include:

Providing local expertise in business improvement methods and basic tools to team

Engaging team members in the identification of improvement opportunities and relevant countermeasures and controls

Initiating and facilitating improvement activities through to confirmed resolution

Wooden blocks forming a staircase with an upward arrow symbolizing growth and progress. — **About this Standard**

Typical job roles for this standard would be:-

Environmental Improvement Compliance Technician
Health & Safety Inspector
Improvement Planner

Typical roles and responsibilities:

Drive for results: Clear commitment for identifying opportunities and delivering improvements, pays attention to detail
Team-working: Helps when asked, works effectively in a diverse team, considers impact of own actions on others, motivates peers
Professionalism: Acts in a moral, legal and socially appropriate manner, aligns behaviours to the organisations values, trusted to working on own when appropriate
Continuous development: Acts upon feedback, reflects on performance and has a desire for learning
Safe working: Ensures safety of self and others, challenges safety

The role is typically office-based but involves working wherever their improvement activities are focused, for example they could be delivering training in a classroom environment, they could be working on the shop-floor or at a supplier premises.

Delivery of the Training

Knowledge-based off the job training will take place once a month along with portfolio building days each month. The Apprentices allocated Learning & Development Coach will issue monthly action plans and complete workplace visits in addition to the off the job training and portfolio building days.
Progress Reviews will take place with the Apprentice, manager and Learning & Development Coach every 12 weeks to monitor progress and ensure the Apprentice is on target to achieve by the planned end date.

The entry requirement for this Apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher, a relevant Level 4 Apprenticeship; other relevant qualifications and experience.

The duration of this Apprenticeship is typically 14 – 18 months, although the exact duration will be dependent on the previous experience of the individual.

Assessment Method	Area Assessed	Grading	Weighting	Assessed by
Multiple Choice Examination	Knowledge elements	Fail/Pass/Merit/ Distinction	10%	End Point Assessment Organisation
Project Report, Presentation & Questioning	Knowledge, skill and behaviour elements	Fail/Pass/Merit/ Distinction	60%	End Point Assessment Organisation
Professional Discussion, underpinned by Log	Knowledge, skill and behaviour elements	Fail/Pass/Merit/ Distinction	30%	End Point Assessment Organisation