Facilities Services Operative Level 2

A Facilities Services Operative is a broad description of someone who provides facilities services support to customers and FM departments.  This may include services such as security, supporting hard FM functions i.e. maintenance and engineering, and Soft FM i.e. cleaning, catering, front-of-house logistics, post-room services and portering.

The FM industry covers a wide range of industry sub-sectors. Therefore, typically, this role could be found working in a range of environments e.g. in an office and/or on-site, for example, in residential developments and commercial properties, hospitals, schools or retail centres and industrial locations.

Beyond their immediate team, Facilities Services Operatives (FSOs) liaise with colleagues in other departments (e.g. Finance, Procurement/Commercial) and collaborates with technical experts and other FM-related roles such as security personnel, cleaners, catering and front-of-house staff.  This is an outward-facing role where liaison with customers is a key priority and forms a major part of the role.  An employee in this occupation may work alone in a small enterprise or in teams of up anything from 30 to 500 people in a large-scale operation, depending on the size of the contract.

An employee in this occupation will be responsible for fulfilling the duties listed below in compliance with legislation and organizational policies and procedures. In their daily work, an employee in this occupation interacts with colleagues within the FM department and reports to the FM Supervisor.  There is no typical pattern of work, but Facilities Services Operatives are often employed on a Monday to Friday basis. Night working is rarely involved.

About this Standard

Typical job roles for this standard would be: –


Estate operative

Facilities coordinator

Facilities operative 

Additional Knowledge/Training

  • BIFM L2 Certificate in Facilities Services Principles
  • Bespoke Training Sessions (Monthly) – Preparing Apprentices for End Point Assessment
  • Monthly portfolio building days, and one-to-one support sessions
  • Mock End Point Assessment sessions
  • Weekly training Sessions for Functional Skills (If Applicable)
  • E-Learning interactive resources, Online Portfolio, workbooks and Quiz’s
  • Maths and English Level 1

Delivery of the Training: –

Knowledge-based off the job training will take place once a month along with portfolio building days each month. The Apprentices allocated Learning and skills coach will issue monthly action plans and complete workplace visits in addition to the off the job training and portfolio building days.

Progress Reviews will take place with the Apprentice, manager and Training Advisor every 12 weeks to monitor progress and ensure the Apprentice is on target to achieve by the planned end date. 20% off the job training is a mandatory requirement when completing any Apprenticeship Framework or Standard. You will be issued with a scheme of work at the start of the Apprenticeship detailing session dates and locations

What does this Standard consist of

Facilities Services Operative Level 2 Standard Modules:

Facilities Services function – Health and safety and other legislation and organisational policies and proceduresGather FM-related information for continuous improvement purpose
 Address FM-related risks, hazards and threatsDeliver front-of-house services
Support good sustainable practice in FMSupport hard FM functions
Maintain soft FM services Support the delivery of FM projects
Provide customer service to internal & external customers to ensure the effective delivery of a range of facilities servicesMaintain and develop competence in the FM industry/sector

The entry requirements for this Apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.

The duration of this Apprenticeship is typically 15 months

There are three assessment methods that, combined, will assess your competency
across the whole standard for Facilities Services Operative, and these are:

  • Knowledge test.
  • Workplace observation and follow-up questions and answers.
  • Professional discussion of Facilities Management performance and knowledge.

20% off the job training is a mandatory requirement when completing any Apprenticeship Standard.

A timetable of sessions is available by contacting our Recruitment Team on 0115 9835823 or Info@Prostartuk.co.uk

Interested in applying?

Want to find out more?

Book onto one of our information sessions with a member of the recruitment team and start your bespoke course today